Re the new house, The 2 front bow ( Yes bow not bay ) windows are feeling their age so I enlisted Anglian windows to do a quote
Apparently this can all be done on a video call without even seeing the windows ?????
A price was given for a all in top to bottom job.
Payment made of the £2100 deposit.
Round comes the surveyer to measure up and just as he was about to go ask's " Any questions ? "
I say " I noticed you were measuring from under the wooden roof " Yes, We don't replace the roof section only the windows, I then say when I spoke with the on line sales man I asked about the wooden roof and the wooden window cills and was told , Yes that all get changed and you get new lead on the roof as well.
He then phones the sales person and askes Is this what you said ? Yes says the salesman correct a all in price
I will cut the long story short here , They then tell me to do the roof sections will be a extra £2900.00 and that is the discounted price,
I then say sorry no I am not paying that much extra and can you please refund my deposit, The deopt manager then tries to imply it was my fault and I should have noticed on the paperwork ! What paperwork , It was done on line and your sales man has admitted he was wrong.
Needless to say I am 2 days later waiting for my refund , Strange the deposit payment can be taken in 1 minute but a refund can take more than 2 days ( So far )