Moppit
pfm Member
with time on my hands and more importantly extra hiking funding through lack of holidays, meals out etc. During lockdown I've been demoing kit with a view to spending serious dosh..
I have to say some dealers have adapted their strategy to meet customers expectations and wanted to give a shout out. Clearly with difficult times they have had to change. Most of their stores are not able to offer showroom demos.
Personally when spending £2-3k on an amp or other component I would expect to be able to hear it at home in my own system with my speakers. However it seems some dealers out there, insist on 'restocking fees' or very high return delivery costs. I was quoted £100 from one online audio dealer even though their website clearly states free home trials. Perhaps trading standards might expect them to observe the 14 day returns policy for online/mail order?
Elite audio in Scotland do not do this, also offer a 30 day no quibble FREE trial and return. Keith at Purite Audio does a similar service
Well done to you both! You deserve our recognition and support.
Anyone else had similarily good service? What can we reasonably expect?
I have to say some dealers have adapted their strategy to meet customers expectations and wanted to give a shout out. Clearly with difficult times they have had to change. Most of their stores are not able to offer showroom demos.
Personally when spending £2-3k on an amp or other component I would expect to be able to hear it at home in my own system with my speakers. However it seems some dealers out there, insist on 'restocking fees' or very high return delivery costs. I was quoted £100 from one online audio dealer even though their website clearly states free home trials. Perhaps trading standards might expect them to observe the 14 day returns policy for online/mail order?
Elite audio in Scotland do not do this, also offer a 30 day no quibble FREE trial and return. Keith at Purite Audio does a similar service
Well done to you both! You deserve our recognition and support.
Anyone else had similarily good service? What can we reasonably expect?