puddlesplasher
pfm Member
Seems as if they had no stock of any of their products but good on excuses and taking peoples money. Poorly run company.
Witch Hat Audio ceases trading
- Thread starter fergch
- Start date
JensenHealey
pfm Member
My understanding is that a debit card payment does not provide any statutory protection or claim back. BUT do read the terms and conditions of the bank issuing card on case they have some compensation option. Otherwise you can make a claim to the administrators and join the line of debtors waiting for any distribution.
yespsb
pfm Member
I only made this mistake once, it was with a hi-fi shop in Chester for £500 and I was told by Barclays, sorry there's nothing we can do, debit card payment is the same in law as cash, you have no recourse to a refund. That was a long time ago so hopefully something might have changed
colasblue
pfm Member
@Micart59
Realistically you're never going to see those cables.
You should contact your card issuer which may be able to claim a refund via chargeback but your level of protection is less good than with credit cards and paypal. Nevertheless you should ask since if you don't ask nothing will happen.
Realistically you're never going to see those cables.
You should contact your card issuer which may be able to claim a refund via chargeback but your level of protection is less good than with credit cards and paypal. Nevertheless you should ask since if you don't ask nothing will happen.
Paul Hindle
Do you mock me?
I worked in the card payments software industry for 20yrs. I would never use a debit card for anything that I can’t walk away with or something that I’ve already received, like a car service. The only reason you can use them online is that many cannot get a credit card. If you can get a credit card get one and use it. It’s the only way you can be protected. If you can’t get a credit card, pay as small a deposit as you can get away with.
Bob McC
Living the life of Riley
Try chargeback, it is not a statutory right but most banks agree to it.
Could anyone confirm that Witch Hat Servicing Limited has actually entered Administration or appointed an Insolvency Practitioner. Companies House doesn't show that they have. I could do with evidence to speed along my s75 refund for Spectres I paid for in September 2022. Thanks in advance.
vacuum_tubes
pfm Member
Looks like witch hat servicing is still active but you could point them to witch hat limited which folded on 9th may
https://find-and-update.company-information.service.gov.uk/company/07981354/filing-history
colasblue
pfm Member
That isn't the same company!
The liquidators to that one were appointed in 2017, though it my well be a connected entity.
Oh the shady world of business where companies die and new ones of similar name spring up and carry on!
It will take a few days/weeks for companies house to catch up.
The liquidators to that one were appointed in 2017, though it my well be a connected entity.
Oh the shady world of business where companies die and new ones of similar name spring up and carry on!
It will take a few days/weeks for companies house to catch up.
vacuum_tubes
pfm Member
Try reading what I said.
vacuum_tubes
pfm Member
What entity, there is no company number on their website. The website is witchhatservicing, the name on the website is witch hat audio so who knows what they are using for trading.
I clearly said witch hat servicing is still trading but you could point them to other in case it helps them
I clearly said witch hat servicing is still trading but you could point them to other in case it helps them
There is a company name and number on the website in the terms/conditions page - it's Witch Hat Servicing Limited (08880027). Witch Hat Limited was a connected party at one time (look at Companies House people records for both companies) but this had liquidators appointed in 2017 although was not formally wound up until 09/05/2023. I suspect Witch Hat Servicing Limited will show up as being in administration shortly on Companies House, but tit can take a while. If not then the statement on https://witchhatservicing.co.uk may well refer to Witch Hat Limited and therefore be effectively incorrect... doubt it though as can't see the gain for anyone in doing that.
Colin garside
New Member
I was into them for £360 in the (Easter sale) (money gathering effort ?) as it was called, I May have done my dough having paid using a Debit card, but hey ho still alive to moan about it
Bob McC
Living the life of Riley
Why can’t you use chargeback?
https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q
Just as a comfort blanket, can JJ still be contacted? I have the 82 superlink (and other witch hat mods) and assume that if it ever needs servicing or repair Naim wouldn't touch it with a barge pole,
mcleanmuir
pfm Member
Have sent you a PM.
That’s a bit unfair unless you have evidence, employees are just as likely to have been unaware of issues as people who have lost money. Remember, a failing business still needs employees to carry on, staff would bail out if aware of the problems.
Orders were still being taken so I wouldn’t jump to any conclusions just yet.