Dispute with Amazon

[matthewr]

I have reported Amazon to the cops via their fraud website http://www.actionfraud.police.uk/ and now have a crime number.

It was oddly satisfying to fill in the Name of Suspect box with "Amazon UK".

So I now have a Crime Reference Number and hopefully this enough to get me my money back.

 

[Bob McC]

Had this exact same issue 2 weeks ago, only a £40 item but got the "handed to recipient" line. Online chat support work from scripts abroad, useless until you mention the magic words "will be contacting my credit card company and initiating the chargeback process".

Mindful of the fact that chargeback via credit and debit cards on sums of under £100 is at the discretion of the bank and not part of Section 75 legal protection.

 

[matthewr]

Based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time.

The crime report you have provided cannot be verified as it was reported on-line to a Fraud and Cyber crime website.

As this is a Mail theft matter, we advise you to contact your local police authorities, if necessary, in order to pursue this matter further. If the issue isn't resolved after contacting local police, please contact us again with the police crime report, crime report number and details of the station where the incident was reported.

A copy of the report can be submitted to the following address: [email protected]
Please be sure it includes key information including:

- Name: Police offers name
- Organisation: Name of Police station where reported
- Phone number: Contactable telephone number of the police station
- Case number: Crime report number

Without the police report, we're unable to take further action.

 

[rich46]

for years amazon have been spot on with delivery ,but just lately ive noted a drop in delivery service ,driver unable to read the package name /address

 

[Paul R]

If the carrier was Amazon Logistics then it's not mail theft.

But I can see why your fraud report doesn't trigger Amazon action. I think you will have to sue them. And never use a debit card for this sort of significant purchase.

Paul

 

[Cav]

Based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time.

The crime report you have provided cannot be verified as it was reported on-line to a Fraud and Cyber crime website.

As this is a Mail theft matter, we advise you to contact your local police authorities, if necessary, in order to pursue this matter further. If the issue isn't resolved after contacting local police, please contact us again with the police crime report, crime report number and details of the station where the incident was reported.

A copy of the report can be submitted to the following address: [email protected]
Please be sure it includes key information including:

- Name: Police offers name
- Organisation: Name of Police station where reported
- Phone number: Contactable telephone number of the police station
- Case number: Crime report number

Without the police report, we're unable to take further action.

Sue them in Small claims - it will be quicker.

 

[AllyD]

Ordered CD's from Amazon and as I'm working crazy hours I got them sent to my parents flat. My parents were out and when they came back, lying outside their door on the landing was my package. Yet on the Amazon tracking page was declared.

Amazon.co.uk

Delivered yesterday
Parcel was handed to resident Delivered to Alistair Downie

Delivered on 15 Aug

Any unscrupulous resident or someone who had gained access to the close could have made off with my package. They also misspelled my name.

Alister

 

[Pedro83]

This is turning out to be a shocking thread. We have a well known member a thousand quid out of pocket and similar stories are surfacing every time I visit the thread. I would be obliged to link amazon to this to see for themselves they have a problem which they are seemingly in denial about.

I remain shocked Matthew hasn't been sent out another monitor.

There was news many months ago of a child coming home from school, every few days parcels were arriving in his name yet they had nothing to do with him whatsoever. From memory a Playstation 4, a TV and all sorts was sent to him in error. Upon contacting amazon about it, they told him not to worry about sending anything back, have it all on us. The irony is unreal. Obviously Amazon ensured this made the papers which is how I (and many others!) became aware but in contrast, as a regular buyer myself, i'm now reluctant to have anything sent i'm not happy to lose. As stated before, if your package is worth less than £500, there isn't an investigation. I was told this by amazon customer care many years ago.

Matthew, i'm glad you seem more motivated to not let them get away with this. Keep at it and you will get there. I've had stuff sent to my sisters address as not all items can be shipped out to Portugal - numerous times and I think on every occasion the items were left out next to the door in front of the wheelie bin. One delivery slip stated a package had been delivered to a chap down the same road - only 30 houses away, yet it was actually left at my sisters address.

http://motherboard.vice.com/read/this-scam-lets-you-have-your-xbox-and-refund-it-too

 

[Rodrat]

Go to small claims court. Unless they have changed the procedure they start with a form of mediation to avoid proceedings. I would imagine Amazon would not want to go this far.

 

[TPA]

Matthew, you're based in London (I think) in which case it's probably worth swinging by the offices and presenting yourself. That was my next step during my amazon episode but it was resolved 24 hours before my planned trip.

They are typical of many large organisations in terms of being totally geared towards market domination and profit at the expense of absolutely everything else. No decision is made that does not take them towards that objective. They are happy to strong arm suppliers, customers and governments and are a blight on the 21st century. I only ever use them as a last resort and would recommend others do the same.

They are nothing more than a reflection of the want it and want it now greed that pervades society today. If only one thing comes out of Brexit then I hope it is the possibility that the UK government stipulates the terms on how they trade in the UK. I would go as far as adding a no bricks and mortar, online only additional tax on them. We should be proud to ensure that the UK becomes the least profitable market in the world for Amazon.

 

[Stuart Frazer]

Send them a Recorded Delivery / Signed For PRE-COURT ACTION FINAL WARNING NOTICE . Give them 14 days to sort the matter before you instruct the Small Claims Court. They will probably sort it out before it gets to that stage.

Make sure you title the action needed by Amazon at the top of the letter after their address:

PRE-COURT ACTION FINAL WARNING NOTICE

ACTION REQUIRED TO RESOLVE BEFORE [insert date]

I have done this recently with ScottishPower and the matter was sorted out to my satisfaction straight away. I hope you get it sorted okay.

 

[matthewr]

An update:

I phoned the Met. Who said I should report it Action Fraud who have already been rejected as the wrong sort of police by Amazon. I relayed this to Amazon who said this was not good enough and, basically, please do not contact us again. I did point out that defendants don't normally get to choose which sort of police they get reported to.

I spoke to my bank again. It turns out I did pay by credit card so am attempting a charge back. This will at least get Amazon to respond properly.

 

[Cav]

Send them a Recorded Delivery / Signed For PRE-COURT ACTION FINAL WARNING NOTICE . Give them 14 days to sort the matter before you instruct the Small Claims Court. They will probably sort it out before it gets to that stage.

Make sure you title the action needed by Amazon at the top of the letter after their address:

PRE-COURT ACTION FINAL WARNING NOTICE

ACTION REQUIRED TO RESOLVE BEFORE [insert date]

I have done this recently with ScottishPower and the matter was sorted out to my satisfaction straight away. I hope you get it sorted okay.

I have received such from one of the companies who operate supermarket car parks.

I have ignored all such threats for about 20 months now and nothing has happened.

Institute small claims proceedings and Amazon will not respond and Matthew will get judgement by default. Amazon, probably, will then not pay up and Matthew will have to apply for Court Bailiffs to raid Amazon HQ for goods of sufficient value to meet the claim. Amazon will then pay immediately.

 

[Paul R]

While hoping Matthew gets satisfaction, bloody or otherwise, I remain quite interested in his monitor choice.

Paul

 

[Rodrat]

The parking example is a bit dodgy. The law has changed in favour of the parking companies and some of the more aggressive ones will take legal action.

 

[matthewr]

While hoping Matthew gets satisfaction, bloody or otherwise, I remain quite interested in his monitor choice.

Actually probably not -- it's a specialist gaming monitor so 21:9, 3440x2160, G-Sync and overclockable to 100Hz. If I were buying for pure work/computing I would get the Dell 43" 4k monitor which is great and something of a game changer for people who need a lot of pixels (programmers, CAD, traders, etc. etc.)

 

[jay]

Have they evidenced delivery to you Matthew? I can't understand why they are being such an ass about this....

 

[Bob McC]

I have received such from one of the companies who operate supermarket car parks.

I have ignored all such threats for about 20 months now and nothing has happened.

Institute small claims proceedings and Amazon will not respond and Matthew will get judgement by default. Amazon, probably, will then not pay up and Matthew will have to apply for Court Bailiffs to raid Amazon HQ for goods of sufficient value to meet the claim. Amazon will then pay immediately.

Exactly my experience.

 

[Paul R]

Actually probably not -- it's a specialist gaming monitor so 21:9, 3440x2160, G-Sync and overclockable to 100Hz. If I were buying for pure work/computing I would get the Dell 43" 4k monitor which is great and something of a game changer for people who need a lot of pixels (programmers, CAD, traders, etc. etc.)

That in itself is interesting. I think I may be a Dellist.

Paul

 

[garyi]

I was initially interested in that monitor, but for the price its a bit out of date, old hdmi specs etc, but crucially for something this expensive and advertised the way it has been, no KVM switch for the four connected computers.

Its been out since may but I cannot find one actual review only websites regurgitating the specs.

It seems the only consensus that can be found is wait for the next one, this aint it.