Mullardman
Moderately extreme...
Call them on 0330 159 3822, from memory that's a call centre on the sub-continent, it cost 6p a minute but the call was dealt with quickly. They give you a Freepost address in Jarrow and a twelve character return code. Make sure you get proof of posting and put your account number on the package.
HTH
Seems I'm going to have to do that. I emailed the customer service address and the muppets sent me the contact No. for Henley, who are of course the distributor for the Project TT, which I'm not buying. I told them this and they said they had contacted the relevant people, who would be in touch. Which over a week later has not happened. Grrr.
I shall get my voice into 'indignant' mode right now...
Mull