richardg
Admonishtrator
I should know the answer to this but I do not. Nor have I been able to find it so far.
If you refuse a parcel, do you take on responsibility for the parcel by refusing it?
I have found info that states the buyer needs to pay for any additional charges couriers make for a return. I also know eBay policy sides with the vendor if the buyer has refused delivery. eBay buyers must accept delivery and then arrange the return afterwards if they want eBay protection
The issues are not just about additional charges. The parcel will be with the courier for several weeks in some cases until it returns. This increases risk of loss or damage.
By finding info that states I can deduct any additional charges for the return delivery from the customer refund makes me think that indeed the customer is responsible for the safe return of the parcel if they refuse to accept it.
Anyone know the answer?
If you refuse a parcel, do you take on responsibility for the parcel by refusing it?
I have found info that states the buyer needs to pay for any additional charges couriers make for a return. I also know eBay policy sides with the vendor if the buyer has refused delivery. eBay buyers must accept delivery and then arrange the return afterwards if they want eBay protection
The issues are not just about additional charges. The parcel will be with the courier for several weeks in some cases until it returns. This increases risk of loss or damage.
By finding info that states I can deduct any additional charges for the return delivery from the customer refund makes me think that indeed the customer is responsible for the safe return of the parcel if they refuse to accept it.
Anyone know the answer?