Customer refuses parcel
- Thread starter richardg
- Start date
glancaster
In the silicon vale
UK law is discussed here: https://www.which.co.uk/consumer-ri...cts-regulations#cancelling-goods-and-services Likely very similar in EU countries, as it comes from an EU directive.
In summary, for distance selling to consumers (not businesses):
* The buyer usually has a right to cancel even if goods are not faulty.
* The seller usually has to refund the ‘basic postage’ costs of sending goods to the buyer, as well as the purchase price.
* If goods are not faulty, buyer may have to pay return postage but, if so, this must be clearly stated in seller’s Ts & Cs.
Kind regards
- Garry
In summary, for distance selling to consumers (not businesses):
* The buyer usually has a right to cancel even if goods are not faulty.
* The seller usually has to refund the ‘basic postage’ costs of sending goods to the buyer, as well as the purchase price.
* If goods are not faulty, buyer may have to pay return postage but, if so, this must be clearly stated in seller’s Ts & Cs.
Kind regards
- Garry