The Music Room Glasgow - any feedback?

[simon g]

I recall that a good few years back there were several negative experiences with The Music Room reported on a couple of forums. As I'm contemplating a purchase from them and they're too far away to visit, I was wondering if anyone had any recent experience, good or bad, with them? After sales and service support is of particular interest. Thanks.

 

[hifinutt]

ooh exciting . bought and sold some aluminata cables a while back with no problems through Jack

 

[Darren]

I've had a couple of things over the years - found them choosy (on my behalf) and polite. I'd shop with them again.

 

[badger748]

I've bought many trinkets from Jack, incl some lovely Gryphon (or as Terry Ellis calls it, Griffin), and Grand Prix Audio, JPS Labs, etc.
Always a pleasure to deal with. Amusing and fairly direct Glaswegian. All positive for me, but others might feel different.
Anyway, like a lot of good dealers, if you treat them with respect (dont be a bargain hunter comparing web prices), you will get respect back.

 

[Mr Pig]

If it's a new item I wouldn't worry as it's the manufacturer who'll be het for the warranty anyway.

 

[Darren L]

As above I found Jack spot on to purchase from, no issues.

 

[dalryc]

I don't go there anymore - enough said.

 

[Central Audio]

If it's a new item I wouldn't worry as it's the manufacturer who'll be het for the warranty anyway.

Retailer provides the warranty not the manufacturer.

 

[Alex S]

Just out of interest, my Genelecs came with 2 year warranty extended to 5 if you registered on manufacturer website. Is that still the retailer?

 

[Central Audio]

Just out of interest, my Genelecs came with 2 year warranty extended to 5 if you registered on manufacturer website. Is that still the retailer?

Basically yes, if you purchase an item with a 5 year warranty and the manufacturer goes bust in that time the retailer will have to honour it.

 

[Mr Pig]

Retailer provides the warranty not the manufacturer.

I think you mean that the retailer acts as the middle man? The manufacturer provides the warranty.

 

[Central Audio]

I think you mean that the retailer acts as the middle man? The manufacturer provides the warranty.

No that’s not what I mean, the contract is between the customer and retailer, you don’t buy it from the manufacturer.

 

[Mr Pig]

No that’s not what I mean, the contract is between the customer and retailer, you don’t buy it from the manufacturer.

How come when I bought an LP12 from you and the platter was out of balance you told me to take it up with Linn?

 

[hifinutt]

Presumably linn are still trading , the point was if the manufacturer goes bust then the retailer is still there with a responsibilty .but in the first instance it would be the manufacturer

 

[Mr Pig]

Presumably linn are still trading , the point was if the manufacturer goes bust then the retailer is still there with a responsibility .but in the first instance it would be the manufacturer

Sure, but the retailer should act as the go-between. I've had things fixed by Rega multiple times and they always insist that the item in question has to be returned via a Rega retailer. They won't deal with you directly.

 

[Central Audio]

How come when I bought an LP12 from you and the platter was out of balance you told me to take it up with Linn?

I’m not franchised to linn and I honoured the 3 month warranty I provide, I pointed you to that route as linns warranty is transferable, if they had refused I would have provided a refund or replacement as I’m legally required to, but they honoured did they not ?

 

[Mr Pig]

I’m not franchised to linn and I honoured the 3 month warranty I provide...

If you're not able to deal with Linn then how can you provide warranty service? I contacted Loud&Clear Glasgow and they sent the platter to Linn for me. Linn confirmed it was manufacturing defect and replaced the platter. Interestingly, they did not replace the platter with a brand new one but one that had tiny chips in the top edge. A second basically, but one that did not wobble.

My point is that you couldn't actually do anything as you're not a Linn retailer. Doesn't that cause problems as I assume it's the same with all of the products you sell? Like in my case where there was an issue but I had to take the thing I bought from you to another retailer for help. I understand that there is nothing better you can do but it's a problem I suspect a lot of buyers are unaware of.

 

[Central Audio]

Sure, but the retailer should act as the go-between. I've had things fixed by Rega multiple times and they always insist that the item in question has to be returned via a Rega retailer. They won't deal with you directly.

If you're not able to deal with Linn then how can you provide warranty service? I contacted Loud&Clear Glasgow and they sent the platter to Linn for me. Linn confirmed it was manufacturing defect and replaced the platter. Interestingly, they did not replace the platter with a brand new one but one that had tiny chips in the top edge. A second basically, but one that did not wobble.

My point is that you couldn't actually do anything as you're not a Linn retailer. Doesn't that cause problems as I assume it's the same with all of the products you sell? Like in my case where there was an issue but I had to take the thing I bought from you to another retailer for help. I understand that there is nothing better you can do but it's a problem I suspect a lot of buyers are unaware of.

 

[Central Audio]

Sure, but the retailer should act as the go-between. I've had things fixed by Rega multiple times and they always insist that the item in question has to be returned via a Rega retailer. They won't deal with you directly.

If you're not able to deal with Linn then how can you provide warranty service? I contacted Loud&Clear Glasgow and they sent the platter to Linn for me. Linn confirmed it was manufacturing defect and replaced the platter. Interestingly, they did not replace the platter with a brand new one but one that had tiny chips in the top edge. A second basically, but one that did not wobble.

My point is that you couldn't actually do anything as you're not a Linn retailer. Doesn't that cause problems as I assume it's the same with all of the products you sell? Like in my case where there was an issue but I had to take the thing I bought from you to another retailer for help. I understand that there is nothing better you can do but it's a problem I suspect a lot of buyers are unaware of.

I don’t know what your beef is, the easiest way to resolve it was the way I suggested for both of us, Linn are a great company to deal with and they sorted it, if there was a problem as I said earlier I would have sorted it for you.

 

[piccadilly]

I bought some record cleaning fluid off Jack Lawson a couple of years ago and he was very chatty. If I'd gone to many other dealers to spend £20 I doubt they'd be so friendly.