Clem Fandango
Helidoc
AMAZING CUSTOMER SERVICE FROM ATC AMD MY DEALER
I recently bought some SCM20s in pippy oak which sound amazing.
However, I noticed a minor cabinet blemish after a few weeks and contacted the dealer HiFi Sounds in Stockton on Tees and emailed them some photos which were then sent on to ATC.
The speakers were replaced with no questions asked and I offered to drive the original speakers up to Stroud to swap them over.
I was treated to a two hour tour of the factory by the chief engineer Rich Newman (organised by Diane) which absolutely fascinating and really brought home to me how special this company is.
The commitment to quality and innovation is so readily apparent on visiting the factory.
This is customer service of the highest level and I am very grateful indeed to be the recipent of a beautiful new pair of speakers and having the opportunity to see where and how they are made.
Thanks so much Richard, Diane at ATC and Barry at HiFi Sounds
I recently bought some SCM20s in pippy oak which sound amazing.
However, I noticed a minor cabinet blemish after a few weeks and contacted the dealer HiFi Sounds in Stockton on Tees and emailed them some photos which were then sent on to ATC.
The speakers were replaced with no questions asked and I offered to drive the original speakers up to Stroud to swap them over.
I was treated to a two hour tour of the factory by the chief engineer Rich Newman (organised by Diane) which absolutely fascinating and really brought home to me how special this company is.
The commitment to quality and innovation is so readily apparent on visiting the factory.
This is customer service of the highest level and I am very grateful indeed to be the recipent of a beautiful new pair of speakers and having the opportunity to see where and how they are made.
Thanks so much Richard, Diane at ATC and Barry at HiFi Sounds
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