PhilofCas
pfm Member
Thread title - an honest question.
Bought about 10 days ago, handle has come off one of the lids.
No receipt but they said show us your credit card transaction and we’ll find it on our system, showed them, but they couldn’t find it on their system.
So, no return possible, nor an exchange as they needed a bar-code to trace the batch number, without this they won’t be able to return to their supplier.
Can’t for the life of me understand their attitude to a ‘customer’ (me).
Yes, I know I need to get a grip, just hoping someone can enlighten me and cheer me up, please!
Thanks.
(* after making me out to be some kind of fraudster they did eventually allow us to buy a dearer set and pay the difference).
Bought about 10 days ago, handle has come off one of the lids.
No receipt but they said show us your credit card transaction and we’ll find it on our system, showed them, but they couldn’t find it on their system.
So, no return possible, nor an exchange as they needed a bar-code to trace the batch number, without this they won’t be able to return to their supplier.
Can’t for the life of me understand their attitude to a ‘customer’ (me).
Yes, I know I need to get a grip, just hoping someone can enlighten me and cheer me up, please!
Thanks.
(* after making me out to be some kind of fraudster they did eventually allow us to buy a dearer set and pay the difference).