Bob McC
Living the life of Riley
That’s the trouble with collage kids.I won't be at surprised, for a long time now the product availability has been poor for a few years. A couple of years ago I e-mailed a polite complaint, didn't get the courtesy of a reply.
As a retired superstore manager I was always concerned about the availability of products. My attitude was that if a customer couldn't find one product that should be available but wasn't, they might in the future do their shopping elsewhere. This could be a loss of several thousand pounds a year to the store.
These days in the major multiples, the store's computer mostly does the daily ordering, based on sales. "In my day," I let the shelf fillers do the daily ordering, after all they knew what sold.
If I ever did a late night, (this was rare, it was the food manager's job), when the night fill was nearly completed, I'd pick a couple of aisles and do a "gap analysis." As the shelf fillers were usually collage kids earning a bit of pocket money, it was like a bit of a game. They liked to be proved blameless.
If there was a gap, I could check the delivery note to see if the product had been ordered. Mostly the "gap" was because the product had been ordered but wasn't available from the distribution centre, so no blame could be levelled at that particular shelf filler.
One up to them!
If the unavailability across the store reached 3%, I'd play merry hell with the distribution centre manager.
These days, lots of things affect the availability of products, but the local major multiples are doing a far better job than Wilko. It's as if they don't care. Very few staff around. But it'll be a shame if the local one goes. But there's always eBay, I'm using it more and more. Same product, same price but free postage. Who wouldn't?
If Wilko go, I'll miss their "pick n' mix screw selection," fill a big back of assorted screws for £2.99 or whatever, cheapest way to buy them. But they haven't had any for months.
They never stick at anything.