cutting42
Arrived at B4 Hacker Ergo
Happened to me, bought super duper cycling jersey, Rapha Tourmalet special edition,
Hermes delivered it to wrong close round the corner, when I eventually contacted them,
they mailed back showing a photo of it from another door with different mat,
much tooing and froing with promises of looking into it and retrieving my parcel,
no joy, I eventually gave up, £55.00 bargain down the drain.
Unless you directly arranged and booked the courier your contract and complaint should be with the vendor and IME they usually bend over backwards to resend and absorb any costs. Wiggle are brilliant at this, I have had packages going astray with them and an email or call always get a new item sent out, usually next day .
In fact I returned some incorrectly ordered wheels via the ASDA parcel collect service that they asked me to use and the ASDA side was all confusion with the automated system failing. An ASDA person took my package with assurances they would sort it out and I ended up with a call from Wiggle asking why I had sent them an Steam Iron back instead of the wheels When I explained the ASDA situation they just said not to worry and they would deal with it and I never heard any more about it.