hello, everybody, arcam replied:
"
Hello Sergio,
Thank you for contacting Arcam support,
I'm sorry to hear your UPD411 is not working as it should. The normal process for repair would be to return the product to the dealer it was purchased from, the dealer will then raise the issue on our online dealer support page. If you have purchased this UDP411 from a company that purchased it from one of our dealers, technically this would be classed as secondhand and have no Arcam warranty attached.
However, the person you have purchased it from may be willing to honer the warranty if applicable. please contact the seller to see how they stand on this matter.
Kind Regards,
Tom
Field Support Engineer,
Harman Luxury Audio,
Arcam, JBL Synthesis, Lexicon, Mark Levinson, Revel
Stirling House,
Waterbeach
Cambs
CB25 9PB, UK
Phone: +44 (0)1223 203200
Email:
[email protected]
Web:
www.arcam.co.uk£
the problem now is that i ve tried to contact the seller, but no reply at all , it wasn t second hand , furthermore the seller wrote that was covered with warranty !
the name of the seller is Anthony Biffa, ebay seller name is smartspaceautomation and the company is FAIRSTERN LIMITED , ive also his number but he doesnt answer...maybe with a italian number caller he think is a scam , anyway his number is (or was) 44 330 133 3000 , his page on facebook disappeared
if you google that number it appears "
Smart Space Automation - About | Facebook
www.facebook.com › about
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... years of combined experience and we guarantee to make sure the Smart Home you want is the Smart Home you get. CONTACT INFO. Call +44 330 133 3000."
its not fantastic to have spent one year ago a certain sum of money for a br player and have a useless brick...