So - purchase TV (from large store chain)heavily promoted cashback offer(£200)
They went overboard on the details of how to claim etc…
We have to wait 30 days to make claim
Making claim- can’t see our TV model number in drop down box- go for the closest one
Our TV - QE55QN85AATXXU
Claim - QE55QN85BATXXU
Claim declined - model not in the promotion
Contact them explain purchased from store as per their promotion scheme - they don’t want to know
I said I would take it back to the store for a refund - not interested
Paid by Credit card - contacted them - they said to deal with the store and see if they will give me refund
My point of view is they have sold me a TV as being part of the promotion- it is not,according to the manufacturer
Do I have a leg to stand on ?
Any help or advice appreciated
They went overboard on the details of how to claim etc…
We have to wait 30 days to make claim
Making claim- can’t see our TV model number in drop down box- go for the closest one
Our TV - QE55QN85AATXXU
Claim - QE55QN85BATXXU
Claim declined - model not in the promotion
Contact them explain purchased from store as per their promotion scheme - they don’t want to know
I said I would take it back to the store for a refund - not interested
Paid by Credit card - contacted them - they said to deal with the store and see if they will give me refund
My point of view is they have sold me a TV as being part of the promotion- it is not,according to the manufacturer
Do I have a leg to stand on ?
Any help or advice appreciated