Timcat
pfm Member
Rega has resolved the issue!
I collected my P10 from the dealer yesterday, after its return from Rega, and I noticed couple of things when re-installing it. Firstly, a small black pen or pencil mark had been placed on the sub-platter and also on the adjacent part of the main platter. Secondly, as opposed to a few grey marks under the main platter where it contacts the sub-platter, there was a fairly unbroken grey ring (as all P10 owners will know, each time you remove and replace the main platter, the sub-platter leaves a mark on it - this is normal). I figured that the pencil marks were intended to be lined up when the main platter is installed, so I did this and .... no more rattle or rocking, the main platter sits rock solid in place!
Clearly, the people at the Rega service department know how to fix this issue. My guess is that they firstly find the spot where any rattle is minimised and then they gently rotate the main platter back and forth a little (maybe just once or twice?) so as to rub off a very small amount of the aluminium from those of the the sub-platter ridges that were a little higher to start with (as removal of a small amount of material happens normally each time the main platter is re-installed, if this is what Rega did, it would simply have been a targeted version of what happens when the player is installed).
I have no idea why the dealer told me otherwise, but it is clear that Rega took the time to fix the rattle, rather than do nothing. I couldn't have asked for a better service!
If I am right, it might be a good idea if dealers learned this fix and checked all P10s before they went out.
And finally, the TT sounds great!
I collected my P10 from the dealer yesterday, after its return from Rega, and I noticed couple of things when re-installing it. Firstly, a small black pen or pencil mark had been placed on the sub-platter and also on the adjacent part of the main platter. Secondly, as opposed to a few grey marks under the main platter where it contacts the sub-platter, there was a fairly unbroken grey ring (as all P10 owners will know, each time you remove and replace the main platter, the sub-platter leaves a mark on it - this is normal). I figured that the pencil marks were intended to be lined up when the main platter is installed, so I did this and .... no more rattle or rocking, the main platter sits rock solid in place!
Clearly, the people at the Rega service department know how to fix this issue. My guess is that they firstly find the spot where any rattle is minimised and then they gently rotate the main platter back and forth a little (maybe just once or twice?) so as to rub off a very small amount of the aluminium from those of the the sub-platter ridges that were a little higher to start with (as removal of a small amount of material happens normally each time the main platter is re-installed, if this is what Rega did, it would simply have been a targeted version of what happens when the player is installed).
I have no idea why the dealer told me otherwise, but it is clear that Rega took the time to fix the rattle, rather than do nothing. I couldn't have asked for a better service!
If I am right, it might be a good idea if dealers learned this fix and checked all P10s before they went out.
And finally, the TT sounds great!