Fire99
pfm Member
I have been a member and long time lurker but have never posted until now. I wanted to start off by saying I have learned a lot of valuable information from this forum and it’s members which helped me build my system the past two years.
The true reason for posting is to give a huge thanks to Paul Darwin of Rega and the Rega family for unbelievable customer service, guidance and products. I’ve been a Firefighter for the past eighteen years and know the value of helping people. Throughout my journey of building my all Rega system I had many unanswered questions. I would send Paul private messages asking for information not expecting a reply- he always replied and answered my questions by the time I woke up the next morning( I live in Toronto, Canada). My most recent problem that Paul went out of his way to help me with, was when I decided to check the speed of my Rp10 with an iPhone app after a year of constant use. It was running just a tad fast (according to my phone) and instead of leaving well enough alone because everything sounded great, I thought I would fine tune the speed without the proper tool. Well let’s just say after much frustration I contacted Paul and asked about buying Rega’s tool for adjusting- a few days later it was air mailed to my house- the cost....a few beers the next time he’s in Toronto.WOW!
I personally have never experienced this kind of customer service, especially from a person or company from across the pond.
Sorry for the long post but I felt for all the negative experiences people have had and posted on this forum it was only fair to share my positive experience.
Thanks again Paul and the Rega family! Much appreciated.
Dave
The true reason for posting is to give a huge thanks to Paul Darwin of Rega and the Rega family for unbelievable customer service, guidance and products. I’ve been a Firefighter for the past eighteen years and know the value of helping people. Throughout my journey of building my all Rega system I had many unanswered questions. I would send Paul private messages asking for information not expecting a reply- he always replied and answered my questions by the time I woke up the next morning( I live in Toronto, Canada). My most recent problem that Paul went out of his way to help me with, was when I decided to check the speed of my Rp10 with an iPhone app after a year of constant use. It was running just a tad fast (according to my phone) and instead of leaving well enough alone because everything sounded great, I thought I would fine tune the speed without the proper tool. Well let’s just say after much frustration I contacted Paul and asked about buying Rega’s tool for adjusting- a few days later it was air mailed to my house- the cost....a few beers the next time he’s in Toronto.WOW!
I personally have never experienced this kind of customer service, especially from a person or company from across the pond.
Sorry for the long post but I felt for all the negative experiences people have had and posted on this forum it was only fair to share my positive experience.
Thanks again Paul and the Rega family! Much appreciated.
Dave