Just for the sake of a balanced prospective, I should say that I was treated very poorly by Billy Vee. I took two LP12's in there for set up, they had both for ages, constant phoning to ask how long they would be and when I eventually got them, both had to go elsewhere to be re-set. It was a while back and I think there was an issue with a staff member who subsequently left, but Ian should have been on top of it and he wasn't. The other thing is, that Ian isn't very keen on non-standard LP12's and wasn't too keen on the Aro that I had on the turntable at the time. It's a great shame, because Billy Vee are the closest Linn dealer to me. More recently, I've used Infidelity, but I have no idea who is working on the LP12's now that Derek Jenkins has sadly passed away.