Nothing to do with smart meters but.
I changed supplier to Scottish power 3 months ago and signed up for an internet account, email and password supplied by me, had a request by email for meter readings at the weekend, tried to send them but couldn't remember the password so I tried to reset it. First enter email address, they don't recognise it ( remember they sent an email to me ) ok, maybe I didn't register so I'd better register and I start to do so, enter the acc. no. Only to be told that the account is already set up. OK I'll try to phone...... after the usual multi choise press this, press that I get we are busy enter phone number press #, speak name press #, we will call you back in 1.5 -2 hours. Now I don't know abou the rest of you but if someone is going to call back I expect someone on the end of the phone, no, another flipping automated press this press the, on the end of the line.
Still not managed to get in touch.
Had another email today ( remember the one they don't recognise) telling me that since I hadn't responded to the first email I would get an estimated bill. If that wasn't what I wanted to phone them?