Seanm
pfm Member
I bought a B-stock cartridge recently from an established dealer, described as brand new and flawless - it was listed as B-stock only because of slight damage to the external packaging.
When I received it the external packaging was badly worn, there were scratches on the internal packaging - I mean, inside the box itself, next to the cart - the cart itself had a small scratch on it and the cantilever was twisted. It didn't look new to me.
I returned it. They've now been in touch gently implying that I twisted the cantilever myself. They're not refusing a refund, but they're suggesting it will be conditional on them getting their money back from the manufacturer.
Anyone know what my rights are here? Presumably they could claim I'd kept their cart and returned a used one.
When I received it the external packaging was badly worn, there were scratches on the internal packaging - I mean, inside the box itself, next to the cart - the cart itself had a small scratch on it and the cantilever was twisted. It didn't look new to me.
I returned it. They've now been in touch gently implying that I twisted the cantilever myself. They're not refusing a refund, but they're suggesting it will be conditional on them getting their money back from the manufacturer.
Anyone know what my rights are here? Presumably they could claim I'd kept their cart and returned a used one.