MikeMA
pfm Member
I have an Acer Chromebook 514, it's about six months old. It was working fine until yesterday evening when it ran out of power. I put it on charge and noticed that the charging light hadn't come on, and it wouldn't power up even when connected to the mains power supply.
I've done some googling and watched a few You Tube vids, and apparently it's a not uncommon fault. I've checked the obvious things like the external charger and power connection and they are fine. Various other solutions are suggest, including a hard reset and disconnecting and reconnecting the battery. I've tried those too, several times, but with no luck. I know the charger is working because If I leave the battery disconnected and just plug the Chromebook in it powers up and works fine.
According to Google the problem could be a battery management software issue or simply a failed battery, or something else entirely. I'm a bit reluctant to fork out for a new battery as I doubt it would suddenly fail after six months, though not impossible of course. I'm left wondering what to do next. I know as a last resort I could take it to a local repair shop but are there any simple diagnostic checks I can perform which might give me a better clue as to what the problem is?
I've done some googling and watched a few You Tube vids, and apparently it's a not uncommon fault. I've checked the obvious things like the external charger and power connection and they are fine. Various other solutions are suggest, including a hard reset and disconnecting and reconnecting the battery. I've tried those too, several times, but with no luck. I know the charger is working because If I leave the battery disconnected and just plug the Chromebook in it powers up and works fine.
According to Google the problem could be a battery management software issue or simply a failed battery, or something else entirely. I'm a bit reluctant to fork out for a new battery as I doubt it would suddenly fail after six months, though not impossible of course. I'm left wondering what to do next. I know as a last resort I could take it to a local repair shop but are there any simple diagnostic checks I can perform which might give me a better clue as to what the problem is?