Sue Pertwee-Tyr
Accuphase all the way down
Am I mistaken, or is this a bit shit?
We used to have a British Gas Homecare policy, but it got so we felt the pricing was taking the mickey. But we don't want to be without an emergency boiler care plan, so we shopped around. The CORGI plan is about half the price of the British Gas one, so we signed up. Direct debit has been going out now since November.
As part of the signup process, we were informed an initial inspection of the system would be required. No problem, went to book one online as directed. Failed. Followed the process, booking failed. Repeatedly. Never mind, I'm sure CORGI will notice that we haven't booked one, and will be in touch.
Silence.
Until now. We've had a series of emails and texts asking us to book our annual service and providing a link to a web booking service.
There are never any slots available. Go forward about 6-7 weeks in the calendar and it says that new slots are released on Mondays. Got up this morning, first job, book a slot. No slots available - new slots will be released on Monday, etc.
So, so far we've been unable to comply with the requirement for an initial inspection, or with the requirement for an annual service. What chance they'll honour the deal in the event of a genuine emergency?
Beginning to think this plan is cheap for a reason. Anybody else got any experiences that might help, here?
We used to have a British Gas Homecare policy, but it got so we felt the pricing was taking the mickey. But we don't want to be without an emergency boiler care plan, so we shopped around. The CORGI plan is about half the price of the British Gas one, so we signed up. Direct debit has been going out now since November.
As part of the signup process, we were informed an initial inspection of the system would be required. No problem, went to book one online as directed. Failed. Followed the process, booking failed. Repeatedly. Never mind, I'm sure CORGI will notice that we haven't booked one, and will be in touch.
Silence.
Until now. We've had a series of emails and texts asking us to book our annual service and providing a link to a web booking service.
There are never any slots available. Go forward about 6-7 weeks in the calendar and it says that new slots are released on Mondays. Got up this morning, first job, book a slot. No slots available - new slots will be released on Monday, etc.
So, so far we've been unable to comply with the requirement for an initial inspection, or with the requirement for an annual service. What chance they'll honour the deal in the event of a genuine emergency?
Beginning to think this plan is cheap for a reason. Anybody else got any experiences that might help, here?