Brian
Eating fat, staying slim
I signed up to VM for internet and tv last Thursday. As an ex-customer I received a Quick Start box, it’s a simple thing to set this up. I already have 3 x VM connection points in the house, 2 of them in the living room, 1 connection point at each end of the room.
The QS box had 1 splitter and cabling for 1 connection point only. I called the tech support and asked for cabling and a second splitter so I can use 1 connection point for the tv box and the other point for the hub.
£199 to send those extra bits out.
I am 3 days in so it’s looking likely I will call customer services tomorrow and return it all under the 14 day cooling off period. Part of me feels that’s unfair but I think they’re taking the p*** asking for £199. I can’t see any other way of tackling it.
The QS box had 1 splitter and cabling for 1 connection point only. I called the tech support and asked for cabling and a second splitter so I can use 1 connection point for the tv box and the other point for the hub.
£199 to send those extra bits out.
I am 3 days in so it’s looking likely I will call customer services tomorrow and return it all under the 14 day cooling off period. Part of me feels that’s unfair but I think they’re taking the p*** asking for £199. I can’t see any other way of tackling it.