ToTo Man
the band not the dog
I've seen reports of issues similar to what I've started experiencing with my iPhone SE 2022 but not exactly the same.
Background:
I bought my iPhone SE new from Apple in May 2022. It's been working fine until last month, a time that loosely coincided with my installing a Tesco PAYG sim card (I wasn't using it as a phone until that point) and also updating to iOS 16, though I can't be sure how close these two separate events were to when the problem started happening. The 'black screen unresponsiveness' has now happened twice, the first occasion was a few weeks ago and the second time was yesterday.
Problem:
- I’m using the device, it’s working fine, there’s a decent amount of battery left on it, I put it down on the table and either push the power button to sleep the screen or allow the screen to go into sleep mode after the set screen lock time.
- When I next use the device a couple of hours later it's completely unresponsive, the screen is black and none of the buttons do anything, including the 'hard reset' combination of Volume Up + Volume Down + Power.
- The Home button still makes the haptic ‘click’ sound when pressed, which suggests the device is still in a powered-on state, because when you manually turn the phone off or the battery is completely depleted the Home button turns rigid.
- Calling the device from another phone when it’s in this unresponsive state goes straight to voice mail. Plugging the device into the charger doesn't do anything, nothing is displayed on the screen and no noises/vibrations are heard.
- The first time the problem happened, I left it in its unresponsive state overnight. When I checked it the next morning the Home button had turned rigid. I then plugged it into the charger and after a minute or so I saw the charging icon appeared on screen and it charged fine.
- When it happened yesterday, I plugged it into the charger for two hours and nothing happened, so I unplugged it and left it on the table overnight in its unresponsive state. My dad noticed the phone on the table this morning, tried to power it on with the button on the right side and apparently saw the flat battery prompt displayed on the screen, so he plugged it into the charger and by the time I got up it was almost fully charged. It's currently working fine.
Before I bamboozle Apple support with this, has anyone else experienced this weird behaviour with their iPhone? This is the first iPhone we’ve had that’s behaved like this, we had no issues with the iPhone 4, 6 or 11. Is there an easy way to tell if it’s hardware- or software-related? According to Settings the Battery health is still 100%.
Background:
I bought my iPhone SE new from Apple in May 2022. It's been working fine until last month, a time that loosely coincided with my installing a Tesco PAYG sim card (I wasn't using it as a phone until that point) and also updating to iOS 16, though I can't be sure how close these two separate events were to when the problem started happening. The 'black screen unresponsiveness' has now happened twice, the first occasion was a few weeks ago and the second time was yesterday.
Problem:
- I’m using the device, it’s working fine, there’s a decent amount of battery left on it, I put it down on the table and either push the power button to sleep the screen or allow the screen to go into sleep mode after the set screen lock time.
- When I next use the device a couple of hours later it's completely unresponsive, the screen is black and none of the buttons do anything, including the 'hard reset' combination of Volume Up + Volume Down + Power.
- The Home button still makes the haptic ‘click’ sound when pressed, which suggests the device is still in a powered-on state, because when you manually turn the phone off or the battery is completely depleted the Home button turns rigid.
- Calling the device from another phone when it’s in this unresponsive state goes straight to voice mail. Plugging the device into the charger doesn't do anything, nothing is displayed on the screen and no noises/vibrations are heard.
- The first time the problem happened, I left it in its unresponsive state overnight. When I checked it the next morning the Home button had turned rigid. I then plugged it into the charger and after a minute or so I saw the charging icon appeared on screen and it charged fine.
- When it happened yesterday, I plugged it into the charger for two hours and nothing happened, so I unplugged it and left it on the table overnight in its unresponsive state. My dad noticed the phone on the table this morning, tried to power it on with the button on the right side and apparently saw the flat battery prompt displayed on the screen, so he plugged it into the charger and by the time I got up it was almost fully charged. It's currently working fine.
Before I bamboozle Apple support with this, has anyone else experienced this weird behaviour with their iPhone? This is the first iPhone we’ve had that’s behaved like this, we had no issues with the iPhone 4, 6 or 11. Is there an easy way to tell if it’s hardware- or software-related? According to Settings the Battery health is still 100%.