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Some techy help / thoughts please

N

neilm

pfm Member
I have a problem accessing the pink fish forum whilst at home. My iPhone, iPad and Mac all say that the website is not available
It started yesterday morning, so is a very recent phenomenon

I am writing this from my mobile phone on my mobile data

All other websites I visit are still working.

This is what I have tried
I have cleared cookies on all devices
I have changed DNS services
I can ping the pinkfishmedia.net domain from my router
I can access the website from a VPN installed on my iPad
I get the same error if I try the IP address for pinkfishmedia


I am therefore asking for some thoughts as to what to try next as I am at a loss as to what might be happening

thanks in advance

Neil
 
I will try and post something later
I am with Virgin Media, I run their superhub in modem mode with my own TP link router but have tried three different DNS services
 
Just a quick check - what IP address do you get in the ping? Here's what I get:

Pinging pinkfishmedia.net [185.65.41.38] with 32 bytes of data:
Reply from 185.65.41.38: bytes=32 time=90ms TTL=51

It's a long shot - but just ruling out a bad DNS lookup.
 
Just for completeness, what IP address do you get for pinkfishmedia.net? I get 185.65.41.38.
 
Yes, I get the same IP address as you when I run the ping

in safari the error message is
Safari can’t open the page “https://www.pinkfishmedia.net” because Safari can’t connect to the server “www.pinkfishmedis.net”

In chrome it says
This site can’t be reached
Www.pinkfishmedia.net refused to connect

In Microsoft edge it says
You're not connected
And the web just isn't the same without you.

Let's get you back online
  • Check to see if data is on or you're connected to Wi-Fi

  • Make sure you're not in flight mode.


    Very odd

    Neil
 
hc25036 said:
Can you pause virus protection briefly and connect?
Click to expand...
If virus protection were to blame, mobile data or VPN wouldn't work either. It's possible (technically, at least) for Virgin to be blocking http(s) connections to that IP address. Why they'd be doing that is anyone's guess. Maybe they think it's a porn site. Some ISPs have default-on filters for that.
 
You say that you can ping 185.65.41.38 from your router however on the Mac go into terminal and type ping 185.65.41.38. Does this work? If not type traceroute 185.65.41.38 and wait until completed. Post results and we'll take a peek.

Cheers,

DV
 
The ops links dont work for me either, does he have something redirecting him, malware?

the links are ending xn--net-do0a


Which might mean you have a web proxy in use? (Im fishing here, I have no idea)
 
Mine comes back ok and I too have virgin in modem only mode.

Mon Apr 27 2020 18:50:26 GMT+0100 (BST) - Test Started
PING pinkfishmedia.net (185.65.41.38) 56(84) bytes of data.
64 bytes from pinkfishmedia.nh-serv.co.uk (185.65.41.38): icmp_seq=1 ttl=57 time=15.6 ms
64 bytes from pinkfishmedia.nh-serv.co.uk (185.65.41.38): icmp_seq=2 ttl=57 time=14.7 ms
64 bytes from pinkfishmedia.nh-serv.co.uk (185.65.41.38): icmp_seq=3 ttl=57 time=19.4 ms
64 bytes from pinkfishmedia.nh-serv.co.uk (185.65.41.38): icmp_seq=4 ttl=57 time=12.9 ms
64 bytes from pinkfishmedia.nh-serv.co.uk (185.65.41.38): icmp_seq=5 ttl=57 time=16.0 ms

--- pinkfishmedia.net ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4005ms
rtt min/avg/max/mdev = 12.992/15.769/19.443/2.123 ms
Mon Apr 27 2020 18:50:31 GMT+0100 (BST) - Test Completed
 
garyi said:
The ops links dont work for me either, does he have something redirecting him, malware?

the links are ending xn--net-do0a
Click to expand...
That's because the forum URL detection included the trailing quote marks in the links.
 
Hi all

sorry for lack of activity this afternoon, was unaware that updates were hitting the thread

I typed the error messages, so any errors were my fingers, nothing more sinister. sorry

I attach ping and traceroute


Neils-MacBook-Pro:~ Neil$ ping pinkfishmedia.net
PING pinkfishmedia.net (185.65.41.38): 56 data bytes
64 bytes from 185.65.41.38: icmp_seq=0 ttl=54 time=30.838 ms
64 bytes from 185.65.41.38: icmp_seq=1 ttl=54 time=24.888 ms
64 bytes from 185.65.41.38: icmp_seq=2 ttl=54 time=26.482 ms
64 bytes from 185.65.41.38: icmp_seq=3 ttl=54 time=35.485 ms
64 bytes from 185.65.41.38: icmp_seq=4 ttl=54 time=57.277 ms
64 bytes from 185.65.41.38: icmp_seq=5 ttl=54 time=107.450 ms
64 bytes from 185.65.41.38: icmp_seq=6 ttl=54 time=156.009 ms
64 bytes from 185.65.41.38: icmp_seq=7 ttl=54 time=196.417 ms
64 bytes from 185.65.41.38: icmp_seq=8 ttl=54 time=402.549 ms
^C
Neils-MacBook-Pro:~ Neil$ traceroute pinkfishmedia.net
traceroute to pinkfishmedia.net (185.65.41.38), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.821 ms 0.972 ms 0.871 ms
2 10.234.224.1 (10.234.224.1) 14.392 ms 12.353 ms 9.286 ms
3 sgyl-core-2b-xe-102-0.network.virginmedia.net (82.2.246.169) 10.876 ms 13.166 ms 17.569 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 tclo-ic-3-ae0-0.network.virginmedia.net (212.250.25.62) 25.462 ms 22.568 ms 20.635 ms
9 linx-gw1.thn.ncuk.net (195.66.224.240) 26.353 ms 22.002 ms 26.072 ms
10 te2-3-14.bdr-rt3.thdo.ncuk.net (80.249.97.112) 23.908 ms 22.493 ms 24.231 ms
11 te1-50-157.core-rs3.vt.nimbushosting.co.uk (80.249.107.162) 21.639 ms 24.611 ms 26.996 ms
12 pinkfishmedia.nh-serv.co.uk (185.65.41.38) 24.089 ms 23.307 ms 24.284 ms
Neils-MacBook-Pro:~ Neil$
 
The ping times do look very slow, just reran a ping and the times were more consistent and around 20ms
 
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