I’ve had a similar problem with my Audio Desk record cleaner it is just not designed to be repaired, had to have a very large hole drilled in it or risk breaking it apart! On a machine that costs nearly £3000 it’s completely unacceptable. I’m so disappointed with their responses that I’m going to film smashing it open with a sledge hammer and post it on you tube. Sorry for the rant but it’s just not rightI've been banging on about this for years. So has Barry Fox. The EU (remember them?) did pass laws requiring consumer items to be repairable for X years. But when I tried to get to get something fixed the 'makers' simply told me I could buy a replacement unit - at their wholesale price. Like most people it made no sense for me to try legal action, so I simply vowed to never buy anything from 'them' again. The snag being that by then the "maker's" name was just a badge.