jimmytwos
pfm Member
Yes agreed on the the misdiagnosis of the unit, did the dealer have the unit in for service and have a tech look it over?
As I say, it's an old unit and parts will be hard to obtain and be very expensive. Philips are no longer manufacturing these particular parts and I could imagine that for an item that has been out of production for some time naim will be happy to exchange the laser unit but if the fault lies elsewhere they may not be able to fix and then the customer has the cost of shipping and the service only to have the unit back in the same non working state.
When my cd 5 laser failed I expected that as it was over 10 years old I would just fix it myself. Don't get me wrong, if the dealer wasn't up to the task they should be managing expectations.
Most things can be fixed but from a business point of view sometimes it's beyond economic repair and most consumers won't normally bother when they get the quote for repair which can be as much as it is worth today.
More modern equipment will likely be serviceable because the item isn't that old and parts will be available.
Some manufacturers ceased making cd players simply because the laser mechs were no longer available after the initial supply of spares could no longer be relied on. How long does any company support anything that they have made? probably up until the guarantee of spares from a third party supplier ends I imagine.
As I say, it's an old unit and parts will be hard to obtain and be very expensive. Philips are no longer manufacturing these particular parts and I could imagine that for an item that has been out of production for some time naim will be happy to exchange the laser unit but if the fault lies elsewhere they may not be able to fix and then the customer has the cost of shipping and the service only to have the unit back in the same non working state.
When my cd 5 laser failed I expected that as it was over 10 years old I would just fix it myself. Don't get me wrong, if the dealer wasn't up to the task they should be managing expectations.
Most things can be fixed but from a business point of view sometimes it's beyond economic repair and most consumers won't normally bother when they get the quote for repair which can be as much as it is worth today.
More modern equipment will likely be serviceable because the item isn't that old and parts will be available.
Some manufacturers ceased making cd players simply because the laser mechs were no longer available after the initial supply of spares could no longer be relied on. How long does any company support anything that they have made? probably up until the guarantee of spares from a third party supplier ends I imagine.