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Octopus Energy Users. Ever won on the "Wheel of Fortune"?

Discussion in 'off topic' started by wulbert, Jun 1, 2022.

  1. wulbert

    wulbert pfm Member

    When I submit my monthly meter readings to Octopus Energy I get a chance to win cash on the "Wheel of Fortune". After 5 years or more, two readings/spins per month, I have landed on £0.00 every single time. I'm starting to wonder if it is rigged.

    Anyone else had better luck than me?


    EDIT: Looking more closely, the wheel has 12 segments. It looks like 5 of them are set to £0 and their positions are variable for each spin. Not sure what that means statistically? (but I would have expected a win by now, playing 24 times/year, for 5 years)
    Weekender likes this.
  2. Marchbanks

    Marchbanks Hat and Beard member

    I’ve been with Octopus for around five years and won £1 once. It is of course ‘rigged’ in so far as the chance of winning £512 doesn’t correspond to the relative space taken up by that segment on the wheel. In other words it isn’t a roulette wheel, but a graphic attached to (I’m guessing) some kind of heavily weighted random number generator.

    However, in my first year with Octopus I got enough referral bonuses to give me free electricity for the period, so no complaints.
    wulbert likes this.
  3. Nero

    Nero Don’t call me Bud

    Nope, never won. But then I’m still battling with them about my estimated usage.
    wulbert likes this.
  4. Tony L

    Tony L Administrator

    Never. Don’t even bother with it now.
    wulbert likes this.
  5. Konteebos

    Konteebos Surfing on the lake of fire

    Never won anything from them and we have had a ton of hassle dealing with them - they've been the worst public utilities company we have ever had the misfortune to buy from.
    wulbert likes this.
  6. Seeker_UK

    Seeker_UK Feelin' nearly faded as my jeans

    I would be very wary of any company that thinks it needs some sort of gimmick like gambling to attract or retain customers.
    wulbert likes this.
  7. Caledon1297

    Caledon1297 pfm Member

    I won £1 on electricity, and £1 on gas in the same month (early last year, IIRC), but nothing since.
  8. hc25036

    hc25036 pfm Member

    Never, but have found them to be the best utility company I’ve been signed up with
    Bob McC likes this.
  9. garyi

    garyi leave blank

    To be fair to them their app is now superb if you have a dohicky. It shows me how much electricity and gas I am pissing away by hour, day, week or month.
  10. Bob McC

    Bob McC Living the life of Riley

    Been with them since it started not won yet.
    Their customer relations are superb. The app is brilliant.
    I have had hundreds of pounds credited through referring friends and family.
    If I get too far ahead in credit it’s in my account within a few days of requesting it.
    Snufkin likes this.
  11. Mike Reed

    Mike Reed pfm Member

    In 19 months, a £1 prize; on the first spin, I think. Absolutely nothing adverse to say about how this company operates its meter reading/statement system or access by phone/email when necessary. Reading one day, full charges/costs within 24 hours; so easy to keep an accurate record.

    How come 2 readings a month? Monthly is the most frequent submission period of any company I've been with, so not sure why a bi-monthly reading would be needed or wanted.
  12. venton

    venton pfm Member

    Nope never.
  13. mikemusic

    mikemusic pfm Member

    I won £1 last month

    So far Octopus impress me. The larger Octopus also seem good people
  14. Seeker_UK

    Seeker_UK Feelin' nearly faded as my jeans

    Promise us you won't let it change your life.
    Caledon1297 likes this.
  15. Caledon1297

    Caledon1297 pfm Member

    1 for electricity meter reading, 1 for gas.
  16. waxkinglyrical

    waxkinglyrical pfm Member

    No, in my estimation that would be Scottish Power, and by a long chalk.

    We are not and never have been customers, yet they repeatedly bill us erroneously and have even appointed a debt collecting agency.
    The ombudsman has intervened and notified SP several times now, the debt collectors are aware of the issue and have stood down, an engineer called out to inspect even located the meter in a separately owner occupied building - they have our meter details which do not correspond with the one on the alleged account and yet the bill (now close to £5,000 by their reckoning) continues to be sent to us.

    Looks as if we will be going down the legal route.
  17. hc25036

    hc25036 pfm Member

    ..and you can download your usage by the half-hour to Excel for hours of fun…
  18. neilm

    neilm pfm Member

    2.5 years and nothing either

    I think it is probably time they drop it, but it is pretty harmless
  19. twotone

    twotone pfm Member

    I have gas and electricity with them one spin only and have never won anything yet.

    Seem a decent company been with them since last September when the last mob went toes up.
  20. Weekender

    Weekender pfm Member

    I've been adjacent to the £512 many times.

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