jtrade
pfm Member
Just over 2 years ago, my sister, who lives in the UK, gave my daughter, presently at film school in Denmark, a new MacBook Pro, purchased from the UK Apple Online Store & delivered to my sister's home near Chichester. The screen started to fail a few weeks ago and today failed completely.
Apple are very clear & straightforward about their UK warranty position : https://www.apple.com/uk/legal/statutory-warranty/ . The issue is that the MacBook is in Denmark & that there are no Apple Retail Stores in Denmark, not even in Copenhagen (which in any event is a 4 hr bus ride away). I have spoken twice at length with Apple UK and my daughter has spoken with an Apple UK technician who, after various tests (a week or so ago, before complete screen failure), has confirmed that it appears to be a hardware fault and that a mail-in box can be sent to the UK invoice address.
The problem is that Apple expect the mail-in box to be picked up by their carrier within 24 hours or so of delivery - many customers literally pack it up while the courier waits. There is no time to send the darned thing to Denmark and back to the UK & Apple will not send it direct to Denmark.
As I want Apple to repair the MacBook at their expense - it could be expensive if a replacement screen is required - I want Apple UK to handle it, as I am experienced in persuading suppliers to honour their obligations under UK consumer law. So probably I will have to ask my daughter to carefully pack the machine and send it to Chichester and then onwards to Apple.
My question - sorry for the lengthy introduction - is this : does anyone know if I get my daughter to arrange & pay for the repair via Apple Online in Denmark, is it then possible to make a valid claim to recover the amount against Apple UK ? On the phone at least, the Apple representative agreed without hesitation that a screen failure in just over 2 years should be covered under UK consumer protection laws.
Unless anyone has had experience of such a claim being successful, I think the safest, if very inconvenient, route is to get the MacBook back to the UK pronto. Google has not yielded the info I seek &, btw, I am in The Netherlands.
Apple are very clear & straightforward about their UK warranty position : https://www.apple.com/uk/legal/statutory-warranty/ . The issue is that the MacBook is in Denmark & that there are no Apple Retail Stores in Denmark, not even in Copenhagen (which in any event is a 4 hr bus ride away). I have spoken twice at length with Apple UK and my daughter has spoken with an Apple UK technician who, after various tests (a week or so ago, before complete screen failure), has confirmed that it appears to be a hardware fault and that a mail-in box can be sent to the UK invoice address.
The problem is that Apple expect the mail-in box to be picked up by their carrier within 24 hours or so of delivery - many customers literally pack it up while the courier waits. There is no time to send the darned thing to Denmark and back to the UK & Apple will not send it direct to Denmark.
As I want Apple to repair the MacBook at their expense - it could be expensive if a replacement screen is required - I want Apple UK to handle it, as I am experienced in persuading suppliers to honour their obligations under UK consumer law. So probably I will have to ask my daughter to carefully pack the machine and send it to Chichester and then onwards to Apple.
My question - sorry for the lengthy introduction - is this : does anyone know if I get my daughter to arrange & pay for the repair via Apple Online in Denmark, is it then possible to make a valid claim to recover the amount against Apple UK ? On the phone at least, the Apple representative agreed without hesitation that a screen failure in just over 2 years should be covered under UK consumer protection laws.
Unless anyone has had experience of such a claim being successful, I think the safest, if very inconvenient, route is to get the MacBook back to the UK pronto. Google has not yielded the info I seek &, btw, I am in The Netherlands.