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Luxman/Accuphase/Yamaha - Quality?

Discussion in 'audio' started by Paulq2, Jun 11, 2020.

  1. Dave***t

    Dave***t Revolutionary relativist

    A slight niggle with the quality of (a part on) my Yamaha A-S2200.

    It sounds really good IMO, no issue there. However the power switch failed the second time I touched it, with the little protruding bit at the front partly snapping off and just flapping down rather than moving the switch.

    Ok there was some time between the first time I touched it to move it up it into the on position and the second time I touched it to try to turn it off, as I'd just used the remote in the interim. But it was nonetheless well in warranty, only the second time it had ever been touched, and it must have been cracked/defective when supplied to snap like that.

    Unfortunately the dealer refused to accept that it was a warranty issue and Yamaha want over £200 to repair it, and even then apparently it'll take the best part of 6 months. Or I have the option of paying to ship it to Yamaha and back so they can charge £60 to have a look and tell me it's not a warranty issue. I'm not willing to pay through the nose for a simple repair or gamble a hundred quid on someone with a vested interest in rejecting the claim rejecting the claim, so it'll have to stay broken.

    All for a £1 plastic switch.

    I'm sure no one's breaking any laws or anything like that, and if it was disposable level stuff I wouldn't be bothered. But having paid several thousand quid for an amplifier, it'd have been nice to get a bit more of a supportive response. When my then-new NAD C-340 played up years ago it was fixed on the spot without issue, and that was about £250.

    So although it's purely a personal anecdote and I'm sure there are many very happy customers - like it say, it sounds great - next time around for me it'll be a different dealer and not a Yamaha.
  2. hermit

    hermit human spam

    If Yamaha and the dealer are refusing to repair under warranty, why not buy the part and get someone local to fit it? I'm sure it will cost a lot less than £200 plus shipping two ways. I'd then consider pursuing a claim for your repair costs in the small claims court.
    Sue Pertwee-Tyr likes this.
  3. Dave***t

    Dave***t Revolutionary relativist

    It’s a thought, certainly. Any idea where one might procure the part?
  4. hermit

    hermit human spam

    I'd ask your dealer to get in the part for you. I'm sure if you post a new thread on here someone will be able to point you to a reputable repair man within driving distance of your home.
  5. Durmbo

    Durmbo not French

    Yamaha has used the same basic circuit in its bipolar class AB amplifiers since about 1991 with only refinements since, mostly related to model positioning within ranges. I have an AS-450 from c. 1992. It was the bottom of the range but higher models really only had more power & added features. I prefer it over higher & later models because it’s entirely analogue, has fully discrete components that make for easy servicing, & doesn’t have a motorized volume control. I’ve really happy with it.

    I think Yamahas recent ranges have had digital volume control which I’d expect to improve SQ some.
  6. booja30

    booja30 pfm Member

    I can’t find the AS-450 online. I see the A-450 but that was from the late 70s? I’m curious because I also like discrete components.
  7. early

    early pfm Member

    Have you spoken to Yamaha directly or is this via the dealer ? .

    Not sure if you know but these are now covered by a five year warranty , I'd be amazed if you wasn't covered by the manufactuer .
    Dave***t, Snufkin and Sue Pertwee-Tyr like this.
  8. Sue Pertwee-Tyr

    Sue Pertwee-Tyr neither here nor there

    ^this. I'd not be fobbed off by the dealer. Get in touch with Yamaha UK, or whoever the distributor is over here.
  9. Durmbo

    Durmbo not French

    Correction: AX-450 :)
    booja30 likes this.
  10. stevec67

    stevec67 pfm Member

    +1. The dealer is being an arse, I am sure that Yamaha don't want you telling tales like this on a forum populated by their potential customers.
  11. early

    early pfm Member

    Agreed ! . Yamaha seem to be one of the only manufacturers who want to support customers , they even supply service manuals for their products to the public .
    Durmbo likes this.
  12. Dave***t

    Dave***t Revolutionary relativist

    Thanks for the responses, I’ll see if I can speak to Yamaha direct & will make a point of updating here if they’re helpful.
    Sue Pertwee-Tyr likes this.
  13. Paul L

    Paul L coffee lounge for me

    You should be able to, when I bought my used A-S3000 a couple of years ago I called them (Cambridgeshire number from memory) to check out any history from its serial number and they answered and were really helpful.

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