iPhone 8, locked out...

[cj66]

An acquaintance of my wife has managed to lock herself out of her iPhone 8 by entering a wrong code too many times.
The phone now wants to "connect to iTunes", via a computer to get past the lock.
She has no other device and the phone has never synced to a computer. She has no other version of iTunes except the one on her phone.
She says the phone is fully backed up to the cloud.

From a wazz around the net it seems she needs a minimum of a computer with iTunes on it before she can clear the phone and code and then recover all its data from the cloud.

Have I understood that right? Could I simply download iTunes to my win10 laptop and proceed from there or are there more exacting requirements e.g. must the iTunes on Win10 be set up at hers?
Lovely to have all this security if you're an iUser of multiple formats but if only one seems a bit of a nightmare.

 

[Wolfmancatsup]

I *think* you should be ok with it on any computer as long as she remembers her Apple ID login.

Mick

 

[tuga]

An acquaintance of my wife has managed to lock herself out of her iPhone 8 by entering a wrong code too many times.
The phone now wants to "connect to iTunes", via a computer to get past the lock.
She has no other device and the phone has never synced to a computer. She has no other version of iTunes except the one on her phone.
She says the phone is fully backed up to the cloud.

From a wazz around the net it seems she needs a minimum of a computer with iTunes on it before she can clear the phone and code and then recover all its data from the cloud.

Have I understood that right? Could I simply download iTunes to my win10 laptop and proceed from there or are there more exacting requirements e.g. must the iTunes on Win10 be set up at hers?
Lovely to have all this security if you're an iUser of multiple formats but if only one seems a bit of a nightmare.

It could be that simple. (crosses fingers)

Try calling Apple.

 

[Nero]

Surely her husband will miss the phone after a while?

 

[lordsummit]

Essentially what will happen is you can reset the phone to factory settings using a computer, then as long as it is backed up to the iCloud restore to it’s original state. I did it with my daughter’s phone a few times. There’s a sequence you have to follow to make it possible:

https://support.apple.com/en-gb/HT201252

 

[zarniwoop]

Is there an Apple shop nearby? She can get help there if she’s not confident with self-fix.

 

[cj66]

Surely her husband will miss the phone after a while?

Erm, not quite sure which way to take that...though I did wonder why she didn't ask the fella in her life to sort it!

There’s a sequence you have to follow to make it possible:

https://support.apple.com/en-gb/HT201252

Ok, thanks. That confirms my thoughts, not being an iUser thought I'd better check.

 

[clivem2]

How many attempts do Apple give you before locking you out?

 

[Pete MB&D]

3

Pete

 

[clivem2]

3! Then you have reset the phone. That’s rather extreme. Some people don't have a computer to do the reset nowadays due to phones being so powerful.

 

[lordsummit]

You get lots of attempts, but it’s a slowly sliding scale, first you’re locked out for a few minutes, then 15 then an hour and so on... I think after every three failed attempts the tariff gets a little higher.

 

[Amber Audio]

Guy gave his iPad to his 3 year old kid.

Evan Osnos, a journalist from Washington DC, got locked out of his iPad for 25 million minutes after his son repeatedly - and unsuccessfully - tried to unlock the device. To put that into context, 25 million minutes is 47.5 years!​