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In Praise Of Berghaus

Discussion in 'off topic' started by Suffolk Tony, Jul 20, 2021.

  1. Suffolk Tony

    Suffolk Tony Aim low, achieve your goals, avoid disappointment.

    OK, I know they're pretty expensive, but I've just had excellent service from Berghaus. I have an ancient Goretex coat, must be well over fifteen years old, & when I went to put it on the other day I noticed the bottom of the zip and part of the coat was badly chewed up. Didn't look like something the dogs would do, so I suspect it must have been caught in the car door.

    I was prepared to ditch it, but on the off-chance I messaged Berghaus. They promptly replied, & after sending them a photo of the damage they confirmed they'd be able to repair it, no charge!

    I got the coat back the other day after a fortnight away & it looks new - new zip, no sign of the holes.

    Really first-class service!
  2. MUTTY1

    MUTTY1 Waste of bandwidth

    Much the same experience. Mine 12 years old and I bought it S/H . By contrast our North Face jackets only made it to five. We walk two hours everyday regardless so it gets a good workout. That is excellent service. Mine is just starting to leak in heavy rain but I’ve some of that stuff that makes water bead which I use on my dry suits.
  3. paulfromcamden

    paulfromcamden Baffled

    That's great service!

    I had a Patagonia jacket where the waterproof lining stuff all flaked off. Sent them the knackered jacket and they sent me a brand new one, no receipt of proof of purchase required.
  4. davidsrsb

    davidsrsb pfm Member

    I have one that must be almost forty years old
  5. MVV

    MVV pfm Member

    I once sent Wild Country a climbing harness that my then wife had cut up with scissors. It was new so I thought it would give them a laugh and they could re-use the buckles and bits. They sent me a new one!
  6. garyi

    garyi leave blank

    You must have really pissed her off lol.
    lordsummit likes this.
  7. hifilover1979

    hifilover1979 Bigger than you...

    I've had this with a Rohan gilet; even now the thing still fits me, but it's suffered from a few 'puncture holes'.

    They took it back and repaired it 3 times so far with 3 new panels. Cannot tell at all they've been replaced and now down fitted etc
  8. MVV

    MVV pfm Member

    Not many marriages survive climbing unless you both do it. Well that’s my excuse.
    farfromthesun likes this.
  9. George J

    George J Herefordshire member

    This thread gave me an idea. I have a pair Hillwalker II boots, given me new by a friend two years ago. I have walked the soles quite thin. No other boots I ever had survived more than a year, but these are superb, despite the great use.

    I made contact with Berghaus, Repairhaus, and asked for a price to resole. No question that fair use is the case, so not asking for a resoling under guarantee.

    We shall see if they will do it. Much better than getting new again. The uppers will easily go for another two years!

    Best wishes from George
  10. TheDecameron

    TheDecameron Unicorns fart glitter.

    They were better made years ago. I’ve a Berghaus Mera Peak from 2004 still going strong while the one I bought 2012 fell to bits, less tough fabric, cost cut.
  11. vince rocker

    vince rocker pfm Member

    George, if you don't get anywhere with Berghaus try Lancashire Sport Repairs in Burnley they do a really good job - though they are very busy and I hear repairs are taking several weeks at the moment.
  12. George J

    George J Herefordshire member

    Berghaus have replied [via email] and lancashiresportsrepairs are their approved UK agent. I shall make contact with them tomorrow.

    Thanks for the review, which adds further to my confidence in keeping these great boots going for years to come.

    Thanks from George
    vince rocker likes this.
  13. SteveG

    SteveG pfm Member

    I've also got an ancient Mera Peak (which I think is probably well over 20 years old) and still in great condition. I don't use it that much as I prefer lighter jackets now, however even the Berghaus Paclite one I use mostly these days has got to be over 10 years old and still looks like new.
  14. TheDecameron

    TheDecameron Unicorns fart glitter.

    Was it just buckshot you took Tony?
    Suffolk Tony likes this.
  15. Frizzy

    Frizzy Liberal anarchist

    Repair, re use, recycle.
    If only more manufacturers thought this way.
  16. wacko

    wacko pfm Member

    I only buy Briggs and Riley luggage now as it is repaired no questions asked. And no receipt required.
  17. TheDecameron

    TheDecameron Unicorns fart glitter.

    Must have a look.
  18. Seeker_UK

    Seeker_UK Feelin' nearly faded as my jeans

    I quite liked "Press the Eject and Give me the Tape".
  19. Colin L

    Colin L High-tech low-life

    Ive got a pair of snowboarding boots and a 30yo Helly Hansen jacket in for repair at LSR at the moment. They said repairs would be 3 to 4 months due to the backlog. As it’s summer I can wait

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