Interesting, thanks Stefan.
I have not yet heard back from Tom at BK but have tried some fiddling in the meantime. I bought the unit in December 2013 and it seems it shipped with April 2013 firmware so I have updated to the "latest" June 2013 firmware (go figure!). Following the update I ran a fresh "typical" calibration.
Result is as before, with pre-amp volume control at zero and DSpeaker volume set at 0.0dB there is audible hiss as before. The level of hiss does not change when adjusting pre-amp volume with or without source connected, applies to all inputs. Hiss increases or decreases with adjustment of the Dspeaker volume control. To clarify, the hiss is noticeable when no source is playing but not discernable when listening to music, although I wonder if the underlying hiss is detrimental to SQ.
So I approached it the other way round opening the pre-amp volume contol to maximum (no music playing) whilst lowering the Dspeaker volume control until all hiss disappeared around -20dB. Music was quiet at this level and gradually turning up the Dspeaker volume took the music to maximum comfortable listening levels at say -10dB to -7dB. Seemed to work very well, SQ all there but not sure I can trust my ears!
My sources for 2 channel are LP12, ACD3, Apple AEX via CA Dacmagic, fed into Music First Audio Classic Copper TVA passive pre-amp (Dspeaker) and Avondale M130 monoblock power amps. Speakers are Castle Howard S2's and I use a BKXXLS 400mK2 sub for 2.1 and 5.1 use. All sounds very good, the Dspeaker does control some room resonances well, particulalry at higher volumes, but given the hiss I do wonder if it might in fact have otherwise deleterious effects on SQ even in "bypass" mode when dsp is turned off, the signal still has to pass through the unit. I wonder if opening up the passive pre-amp volume to max is a good thing or otherwise.
I will look into the headroom and input settings and see if that changes anything. Meanwhile any further thoughts appreciated.
Cheers
Anthony