I am not sure if I should post this in the Off Topic section but thought I would post here first.
I am having major issues in getting the Nikon Z6ii/24-70 lens back to the company I bought it from - Nextdaydeal - and wondered if anyone has had similar issues in the past and can offer advice on how to resolve.
Quick timeline of events:
4th May - order camera/lens from Nextdaydeal
5th May - camera arrives
7th May - after trying the camera out a couple of times I realise that it is not for me and so I email Nextdaydeal as per their website instructions to get a return address and authorisation
12th May - nothing heard back from Nextdaydeal so email them. They state return processing take 5-7 days to be processed and should wait to hear back from their returns department
17th May - as 7 working days from original return request has elapsed I chase up for a reply. No response
18th May - another email reminder - no response
19th May - emailed earlier this morning and they are now telling me that as I have used the camera (85 actuations) they will not take it back for a refund. They are saying that the camera is "used" and cannot now be sold on by them. If I send it back to them they will reduce the value of the camera at their discretion (up to 25%) and make an offer of what they wish to refund.
Anyone been through a similar situation - any suggestions on how I might resolve it?
Incidentally, I used PayPal for the purchase but looking at their website the problem I am having doesn't seem to be covered by their resolution centre.
I am having major issues in getting the Nikon Z6ii/24-70 lens back to the company I bought it from - Nextdaydeal - and wondered if anyone has had similar issues in the past and can offer advice on how to resolve.
Quick timeline of events:
4th May - order camera/lens from Nextdaydeal
5th May - camera arrives
7th May - after trying the camera out a couple of times I realise that it is not for me and so I email Nextdaydeal as per their website instructions to get a return address and authorisation
12th May - nothing heard back from Nextdaydeal so email them. They state return processing take 5-7 days to be processed and should wait to hear back from their returns department
17th May - as 7 working days from original return request has elapsed I chase up for a reply. No response
18th May - another email reminder - no response
19th May - emailed earlier this morning and they are now telling me that as I have used the camera (85 actuations) they will not take it back for a refund. They are saying that the camera is "used" and cannot now be sold on by them. If I send it back to them they will reduce the value of the camera at their discretion (up to 25%) and make an offer of what they wish to refund.
Anyone been through a similar situation - any suggestions on how I might resolve it?
Incidentally, I used PayPal for the purchase but looking at their website the problem I am having doesn't seem to be covered by their resolution centre.