Mike Reed
pfm Member
Had a call a few days ago about the transfer of my landline to VOIP. A lady with an accent and intonation you could cut with a knife. After a frustrating struggle for 20 odd minutes, I gave up and asked politely is someone else could call me.
Next day I had a call which emitted a repetitive bleep, drowning out any message; I mentione this and hung up.
Yesterday I had another call from the same woman whom I guessed was Filippino (I was right). Similarly, I simply could understand what she was saying; odd words, yes, but syntax and context, no. Again, I politely told her and asked again for an alternative call. I felt bad and mentioned it could be a connected distrtion between voice and phone (it wasn't).
Had a similar taxing long conversation 3 years ago with a chao from the Filippines; managed this one eventually, one word at a time. This lady is actually worse.
Why oh why do Virgin employ people to converse in English who are manifestly incapable of coming across? Baffling and thoroughly annoying. May have to report this on their community forum. I don't know why this compromised transfer has to happen, as BT (and others?)can avoid this.
Next day I had a call which emitted a repetitive bleep, drowning out any message; I mentione this and hung up.
Yesterday I had another call from the same woman whom I guessed was Filippino (I was right). Similarly, I simply could understand what she was saying; odd words, yes, but syntax and context, no. Again, I politely told her and asked again for an alternative call. I felt bad and mentioned it could be a connected distrtion between voice and phone (it wasn't).
Had a similar taxing long conversation 3 years ago with a chao from the Filippines; managed this one eventually, one word at a time. This lady is actually worse.
Why oh why do Virgin employ people to converse in English who are manifestly incapable of coming across? Baffling and thoroughly annoying. May have to report this on their community forum. I don't know why this compromised transfer has to happen, as BT (and others?)can avoid this.