Dave H.
Revolutionary relativist
A slight niggle with the quality of (a part on) my Yamaha A-S2200.
It sounds really good IMO, no issue there. However the power switch failed the second time I touched it, with the little protruding bit at the front partly snapping off and just flapping down rather than moving the switch.
Ok there was some time between the first time I touched it to move it up it into the on position and the second time I touched it to try to turn it off, as I'd just used the remote in the interim. But it was nonetheless well in warranty, only the second time it had ever been touched, and it must have been cracked/defective when supplied to snap like that.
Unfortunately the dealer refused to accept that it was a warranty issue and Yamaha want over £200 to repair it, and even then apparently it'll take the best part of 6 months. Or I have the option of paying to ship it to Yamaha and back so they can charge £60 to have a look and tell me it's not a warranty issue. I'm not willing to pay through the nose for a simple repair or gamble a hundred quid on someone with a vested interest in rejecting the claim rejecting the claim, so it'll have to stay broken.
All for a £1 plastic switch.
I'm sure no one's breaking any laws or anything like that, and if it was disposable level stuff I wouldn't be bothered. But having paid several thousand quid for an amplifier, it'd have been nice to get a bit more of a supportive response. When my then-new NAD C-340 played up years ago it was fixed on the spot without issue, and that was about £250.
So although it's purely a personal anecdote and I'm sure there are many very happy customers - like it say, it sounds great - next time around for me it'll be a different dealer and not a Yamaha.
It sounds really good IMO, no issue there. However the power switch failed the second time I touched it, with the little protruding bit at the front partly snapping off and just flapping down rather than moving the switch.
Ok there was some time between the first time I touched it to move it up it into the on position and the second time I touched it to try to turn it off, as I'd just used the remote in the interim. But it was nonetheless well in warranty, only the second time it had ever been touched, and it must have been cracked/defective when supplied to snap like that.
Unfortunately the dealer refused to accept that it was a warranty issue and Yamaha want over £200 to repair it, and even then apparently it'll take the best part of 6 months. Or I have the option of paying to ship it to Yamaha and back so they can charge £60 to have a look and tell me it's not a warranty issue. I'm not willing to pay through the nose for a simple repair or gamble a hundred quid on someone with a vested interest in rejecting the claim rejecting the claim, so it'll have to stay broken.
All for a £1 plastic switch.
I'm sure no one's breaking any laws or anything like that, and if it was disposable level stuff I wouldn't be bothered. But having paid several thousand quid for an amplifier, it'd have been nice to get a bit more of a supportive response. When my then-new NAD C-340 played up years ago it was fixed on the spot without issue, and that was about £250.
So although it's purely a personal anecdote and I'm sure there are many very happy customers - like it say, it sounds great - next time around for me it'll be a different dealer and not a Yamaha.