PhilofCas
pfm Member
Just been told by Octopus that the first instalment of £400 aid is being applied to our next DD payment, here’s the transcript of the email (my actual payment redacted):
“
Hello phillip,
Just a quick reminder: we'll collect your monthly Direct Debit payment of £**.** on 3rd October.
It can take up to four working days for a Direct Debit payment to clear and appear on your online account balance.
This is £67.00 less per property than usual, to pass on the discount of the Energy Bill Support Scheme.From October, you'll receive a monthly discount on your account of £66 (rising to £67 from December to March) from the Government.
We're required to reduce your monthly payments as part of the scheme - but should you prefer to use the scheme to build up a buffer, simply adjust your payment back up in the next 48 hours.
Making changes to your payment
If you want to cancel or change this month's payment, you can change your payment here. Please let us know as soon as you can .
Love and power,
The Octopus Energy team”
“
Hello phillip,
Just a quick reminder: we'll collect your monthly Direct Debit payment of £**.** on 3rd October.
It can take up to four working days for a Direct Debit payment to clear and appear on your online account balance.
This is £67.00 less per property than usual, to pass on the discount of the Energy Bill Support Scheme.From October, you'll receive a monthly discount on your account of £66 (rising to £67 from December to March) from the Government.
We're required to reduce your monthly payments as part of the scheme - but should you prefer to use the scheme to build up a buffer, simply adjust your payment back up in the next 48 hours.
Making changes to your payment
If you want to cancel or change this month's payment, you can change your payment here. Please let us know as soon as you can .
Love and power,
The Octopus Energy team”