Blimey, I’d never profess to be the greatest engineer in the world, I’m disorganised, my workshop looks like the aftermath of an earthquake, but my workmanship is at least the equal of any manufacturer, much of my own kit is stuff I’ve bought faulty and repaired myself, I just can’t understand how anyone with a business could be so bad at their job… I’ve thrown prototypes together on veroboard in a rush and they’ve looked better than anything in that link, he’s totally right to name and shame. That Krell preamp is a crying shame. Where did the original volume control PCB go? No matter how badly damaged it might have been, I could have fixed it, even if it meant using the remains of the original board to draw up a clone PCB and get it remade by PCBway, it could be done, Krell have the individual components (and they’re likely available off the shelf anyway), but if you’ve nothing to work from, it’s scrap… I’d have sued the “engineer” over that one.