After 100 5 star eBay transactions, my luck ran out. The first 100 were almost all audio or cycling. A few weeks ago, I purchased a Heatstore 1500 radiator from an eBay Business Dealer. It arrived very badly packed and had suffered some cosmetic damage. I reported this and was offered an £80 refund from the £270 I had paid. MISTAKE: I accepted that. Two days later I installed the heater to find it did not work. This had nothing to do with the damage already refunded. Research made it clear a repair was not practical. I informed the dealer several times and asked did he wish me to return it or scrap it. Eventually a reply put me off until he had returned from holiday. Then I received a reply stating he could not take the appliance back as I had accepted a refund. I pointed out this was blatant robbery, the refund had nothing to do with the failure to operate, and left my first ever 'negative' feedback. I took the matter up with EBay who informed me the case was closed as soon as I had accepted the refund. Pleas for human decency were ignored by the dealer. My negative feedback was removed within a couple of hours. Two hundred quid bites the dust and the dealer retains his status as being without negative feedback.