I will no doubt be told that my system is not revealing enough or that my hearing is not educated enough to hear the subtle differences but if anybody is trying to decide whether to by power conditioners, cables or audiophool wall sockets let me give you a glimpse into a cautionary tale.
My electric supply was not even connected for 3 weeks and nobody noticed a jot of difference...
Thank you for sending your engineer last night. He confirmed that everything had now been done correctly and that your meter had not been worked on or inadvertently altered in any way by our electrician.
Following discussions with both the engineer and my contacts we thought it wise that we clarify a few things as we see them -
a) we were lead to believe that the responsibilitys of the electrician who fitted the meter ended with your meter and everything your side of it. We have now been informed that he is also supposed to check all connections to it. All connections should be properly secured.They are supposed to check that the insulation covering the wires goes all the way into every fitting and no un-insulated wire is showing. This was not done.
b) in my conversation with Tim I did not simply say that part of the house had supply. What I actually said was that from your meter the supply goes to a new distribution board for the new extension and also to the old, "bakelite" fuse box, which supplies the rest of the house. It is that part which has no power. I explained that I had checked all the fuses and trips and they were all ok. We had not lost power to the lighting or the power to the cooker or other. We had lost all of it. As the only thing between the power entering from your fuse and our original fused distribution box is your newly fitted meter, ( via a Henley block which your engineer "connected" in to ) it should have been obvious that something was amiss with the new meter or fitting there-of. Your engineer seemed to agree and 3 of our subcontract electricians agree.
It was one of those subcontractors who originally pointed out that if we had a new clutch fitted in our old car and 3 weeks later it would not go into gear we would contact the garage who fitted the clutch. They would not refer us to Ford. Just because it worked fine for 3 weeks does not mean they are in the clear. As Tim seems to think.
c) we are angry at your company line that your clients should employ an electrician to come in and assess the problem. If he finds a problem with your meter a call should be made directly to you. So basically your clients should pay for an electrician to come and check your work to save you having to do it.
d) we are very angry that your lack of appropriate action put our lives at serious risk. The engineer made a mistake which could have killed us. Tim and whoever advised him made a bad judgement which could have killed us. Remind me again. Is it 230 amps that come out of your meter box !
We have asked our electrician to give us his views on the meter fitting and a copy of the photos he took of the loose wires. He is the electrician we were forced to get in on saturday, so this is our report. If you had wanted a report you should have sent your own engineer on friday. Within 4 hours of us reporting the the problem.
Can you now ensure that all communication is either by letter or email
And yes, we did get a big "apology cheque"
The best upgrade is to go away from your stereo for a month or so then go back and listen to your favourite album. It will sound amazing. And it won't have cost you a penny.