My Sekrit DSM is still supported with software updates. Plays everything I want to and sounds great.
'Snarky' emails are unlikely to get a good response.
Linn are a manufacturer who sell via distribution and dealers.
Like any other manufacturer they can't support the end user, to do so would expose them to endless customer support issues; that's why there is margin for the disti/dealer. If they sold direct it would be different.
Installing a...
Even less popular, I use Amazon basics and they sound no different to the Linn Black I used before.
https://www.amazon.co.uk/Amazon-Basics-Speaker-Subwoofer-Gold-Plated-Black/dp/B01D5H8PQ0/?tag=pinkfishmedia-21
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