And when he took the property for the first time, with the contract from the previous agency, did you give him a copy of the GSC and How to Rent booklet and the EPC? Did you protect his deposit? @dynadavid
(And can you show it to a judge?)
Yes to the above. He got the prescribed information, GSC and EPC at the beginning of the contract in 2014 and this information plus the How To Rent booklet was given to him again when he signed the new NRLA contract.