Stew B
Doh !
I had similar issue with my 2003 CD5 late 2020, I had tried a new puck but that didn't fix it. My UK local dealer returned the CD5 to Naim and they replaced the mechanism according to the job sheet and updated the software and serviced it. Total cost was £330, a lot I know for a 20 year old player but I just love the analogue sound it gives me.
Like PerF says above Rega players are still supported and have a similar sound to me personally and I was considering getting a S/H Rega Saturn-R if the CD5 couldn't be fixed. I do have my CD's stored on an Innuos system but have some that just will not rip so wanted to keep a CD player. I do not know what mech Naim fitted in place of the VAM 1205 but it works fine and if I can get a few more years out of it then I am happy with the cost to repair it. In the end a holiday that lasts a week costs more than £330 and I still get enjoyment from my CD music for longer than that.
So it costs around £35 courier cost for the dealer to sent it back to Naim and I can't remember their costs to just look at it, it's up to you to decide if you want to try and see if it can be fixed for a cost that may not be refundable, if like mine it can then £330 was the cost to me in 2021, Naim have increased their service costs since then so perhaps looking at alternatives may be a better solution.
I have a similar situation with a Micromega Solo CD player, beautiful to look at and use but skips for the last 1/3 of the CD, cant bring myself to chuck it in the landfill but the Phillips CD4/25 mechs are like hens teeth and I don't have the skill to fix it anyway.
Like PerF says above Rega players are still supported and have a similar sound to me personally and I was considering getting a S/H Rega Saturn-R if the CD5 couldn't be fixed. I do have my CD's stored on an Innuos system but have some that just will not rip so wanted to keep a CD player. I do not know what mech Naim fitted in place of the VAM 1205 but it works fine and if I can get a few more years out of it then I am happy with the cost to repair it. In the end a holiday that lasts a week costs more than £330 and I still get enjoyment from my CD music for longer than that.
So it costs around £35 courier cost for the dealer to sent it back to Naim and I can't remember their costs to just look at it, it's up to you to decide if you want to try and see if it can be fixed for a cost that may not be refundable, if like mine it can then £330 was the cost to me in 2021, Naim have increased their service costs since then so perhaps looking at alternatives may be a better solution.
I have a similar situation with a Micromega Solo CD player, beautiful to look at and use but skips for the last 1/3 of the CD, cant bring myself to chuck it in the landfill but the Phillips CD4/25 mechs are like hens teeth and I don't have the skill to fix it anyway.