As a user of image.canon, we wanted to inform you that on July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon.
In order to conduct a detailed investigation, we suspended image.canon's mobile application and service from the PC browser until August 4, 2020 .
As a result of our investigation, we regret to inform you that all or part of your image data was lost. Please see below for details.
Lost image data
Image data stored prior to 9 AM on June 16, 2020 in "10 GB storage" in the following format
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Image data stored in "30 day storage"
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Image data stored at or after 9 AM on June 16, 2020 at "10 GB storage"
We could not completely recover and restore the lost image data. We are very sorry for the loss of your image data.
We can confirm that there was no leakage of images due to this incident.
◎About image.canon Service Recovery Status
We have resumed partial service of image.canon as of August 4, 2020. We will update you on the progress of the solution at our
service site.
Canon is taking this incident very seriously and is implementing a solution to stop this happening again. We sincerely apologize for any inconvenience this incident has caused you.