Nigel
pfm Member
Some weeks ago I bought an Audio Innovations Series 500 amplifier for £750 on ebay. It was being sold by a one man operation promising, "First class HiFi Upgrades, Products and Components providing the finest sound quality you've ever heard."
Anyway, the amp never arrived, a few feeble excuses about not having the correct packaging, even turning down my offer to go and collect it, a four hour drive, as he was busy on that day, raised my suspicions. When I delved deeper and read some reviews of the guy's business, my heart just sank. I realised this was going to be very problematic. I appreciate I should have carried out more research before buying, complete fool that I am.
Via eBay I asked for a refund, which he agreed and my PayPal account showed an echeque payment pending, please allow seven days to clear. The payment failed on the last day. I contacted eBay to step in as the purchase had been covered by their money back guarantee. They immediately awarded in my favour and said I would receive a refund within 48hrs. This refund never came. Three weeks later and I still haven't managed to get my money back. I have spoken with three different eBay assistants, each time they have sent emails saying I would receive a refund within a period of time. The latest one, promising a refund within five business days, expired last night.
Any helpful suggestions would be much appreciated.
Anyway, the amp never arrived, a few feeble excuses about not having the correct packaging, even turning down my offer to go and collect it, a four hour drive, as he was busy on that day, raised my suspicions. When I delved deeper and read some reviews of the guy's business, my heart just sank. I realised this was going to be very problematic. I appreciate I should have carried out more research before buying, complete fool that I am.
Via eBay I asked for a refund, which he agreed and my PayPal account showed an echeque payment pending, please allow seven days to clear. The payment failed on the last day. I contacted eBay to step in as the purchase had been covered by their money back guarantee. They immediately awarded in my favour and said I would receive a refund within 48hrs. This refund never came. Three weeks later and I still haven't managed to get my money back. I have spoken with three different eBay assistants, each time they have sent emails saying I would receive a refund within a period of time. The latest one, promising a refund within five business days, expired last night.
Any helpful suggestions would be much appreciated.