eBay - RM Delivery to wrong address
- Thread starter SteveS1
- Start date
Have you tried phoning Royal Mail customer services about it? Their phone operators have access to a tracking system which can show details not visible to general customers viewing the RM tracking page history, so maybe worth a call in case they can shed any light on the location of the parcel.
SteveS1
I heard that, pardon?
Thanks I'll get to that later, I would assume the buyer claiming the postman did not arrive yesterday is something for his hub to investigate but this has never happened in a thousand odd transactions so I may have been lucky before.
As the seller I think it becomes your responsibility to investigate, and claim for loss if it gets to that at any point*. The contract for delivery is between you and RM, and UK consumer law is much more caveat venditor than emptor these days.
*edited to add - it doesn't hurt to ask the buyer to check with their local sorting office assuming they are happy to do so.
*edited to add - it doesn't hurt to ask the buyer to check with their local sorting office assuming they are happy to do so.
Cereal Killer
432
Thats shit, man....
Minio
Kind of Sort of Not really...
When I was a postman I'd have got the sack for that.
I've noticed a few lapses in delivery standards since covid.
Mike Reed
pfm Member
I guess that when you were a postie you were given the sack on every delivery round, Minio (or whatever it is they call the delivery container nowadays)
Olaup
pfm Member
What is a delivery ?
We are lucky if we get a delivery every 3-4 days, have had 1st class mail from people arriving not next day but next week.
Copperjacket
pfm Member
The postal service is appalling at the moment: a special delivery guaranteed next day by 1pm taking an extra day and a first class letter to Aberdeen 5 days and counting.
Del monaco
Del Monaco
Just having the same issue. Stated as delivered yet no sign.
Olaup
pfm Member
That can be refunded in full.
https://personal.help.royalmail.com...2ZlBUaGVOTXBNSFdDN3MzMmIlN0VaQkk3USUyMSUyMQ==
Copperjacket
pfm Member
Well as they are no longer screwing sub postmasters...
wow&flutter
pfm Member
Don’t immediately blame the postie for that. You need to check who’s performance in the depot is being judged by stats.
Minio
Kind of Sort of Not really...
The problem I found with Royal Mail delivery offices was there was no constant flow of mail. Recently in covid times there is no guarantee of adequate staffing levels either.
The variance of load could be extreme. For example, contractors or external service providers could dump mail onto the Royal Mail delivery office in a last minute panic to divert from their own failing delivery service.
Just one example was Whistl who purported to have their own delivery people but then gave it up as a loss, thus dumping their contracted load onto RM.
There is only so much traffic that can flow through so the excess to capacity has to be "prioritised". Or in extreme cases of resource shortages, just not delivered.
The variance of load could be extreme. For example, contractors or external service providers could dump mail onto the Royal Mail delivery office in a last minute panic to divert from their own failing delivery service.
Just one example was Whistl who purported to have their own delivery people but then gave it up as a loss, thus dumping their contracted load onto RM.
There is only so much traffic that can flow through so the excess to capacity has to be "prioritised". Or in extreme cases of resource shortages, just not delivered.
Rob998
Scimmia Nordoccidentale
RM are still not taking customer signatures, due to covid precautions. Posties are signing to confirm that they’ve delivered the item. Pre-signing is still pretty much a no-no, but there’s all kinds of stuff happening at the moment that would have had whole rafts of posties and managers sacked in the past, so who knows what a Delivery Office manager has deemed acceptable…
One change that’s in progress is that every item sent Tracked has to have a photo taken of it being delivered, so that photo should be available when you check the status of the item on the RM website.
There is also a massive network wide change going on with duties, and industrial relations are, erm, interesting at the moment. Lot’s of people refusing to do overtime etc, etc so mail is going unsorted and mail being brought back to the office at the end of peoples working hours rather than them staying out to complete their duty. Not exactly industrial action yet, but I wouldn’t be surprised if it tipped over into that in the not too distant future.
One change that’s in progress is that every item sent Tracked has to have a photo taken of it being delivered, so that photo should be available when you check the status of the item on the RM website.
There is also a massive network wide change going on with duties, and industrial relations are, erm, interesting at the moment. Lot’s of people refusing to do overtime etc, etc so mail is going unsorted and mail being brought back to the office at the end of peoples working hours rather than them staying out to complete their duty. Not exactly industrial action yet, but I wouldn’t be surprised if it tipped over into that in the not too distant future.